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Recent KB articles
Power Options only shows “Balanced” power plan
If you have configured a PC to never sleep - for remote access for example - and find that after a time it still becomes uncontactable over the network, but is perfectly alive and responsive when logging on locally, you may have fallen foul of the built-in power...
BSoD INACCESSIBLE_BOOT_DEVICE after Windows 11 in-place upgrade
The Windows 11 in-place upgrade appeared to install perfectly happily, but on first reboot the machine produced a BSoD with the issue being INACCESSIBLE_BOOT_DEVICE. The machine then failed to automatically reboot, and after a manual power cycle it realised there was...
Windows in-place upgrade won’t keep apps due to different language
Attempting to do an in-place upgrade to Windows 11 presented an option step during the setup phase where you can choose to keep all apps and files, just files, or nothing (i.e. start afresh). However, the preferred option of keeping all apps and files was greyed out,...
Teams add-in not showing buttons in classic Outlook toolbars
Using 'classic' Outlook with the 'new' Teams can sometimes cause an issue with the Teams add-in. The add-in appears to load correctly and be active (File | Options | Add-Ins), but the Teams related buttons are missing from one or more of the Outlook toolbars, e.g. in...
MS Teams – “We can’t set up the conversation because your organizations are not set up to talk to each other”
If you try and make contact with someone outside your organisation within Teams you may find that when you search for them you receive the message: "We can't set up the conversation because your organizations are not set up to talk to each other." The reason for this...
Find checked out files in SharePoint Online
As an admin you may be required to move/copy files in SharePoint Document libraries between libraries or sites (or even just folders within a library). However, you may find that certain items do not get moved as they have been 'checked out' - knowingly or otherwise -...
Cannot delete checkpoint through Hyper-V Manager GUI
A checkpoint was automatically created during a VM backup (using Veeam in this instance), but as the backup was interrupted the checkpoint was not merged, and the .AVHDX file began to grow (using disk space in addition to the static VHDX disk obviously). The normal...
ETL files in Outlook Logging folder consuming large amounts of disk space
A PC running the latest Microsoft 365 apps was repeatedly running low on free disk space despite the user's best efforts at housekeeping. A cursory look identified the disk was filling up due to 51,200KB Outlook ETL files (created every time Outlook is launched)...
Black screen with cursor when RDP to Windows 11
A few users have encountered an issue when they login - for the second time - to their Windows 11 PC remotely (using RDP) where the screen is black but the mouse is present. No matter how long you leave it, the screen never refreshes. You can usually login as a...