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Recent KB articles
Clean Windows install – recover original product key
A clean re-installation of Windows 11 failed to detect the original (OEM) digital licence on the machine. The activation troubleshooter doesn't resolve the issue. You can activate your licence by identifying the product key via PowerShell and then manually enter it...
Add static route on Mac – VPN connection on same subnet as local network
A remote Mac user needed to VPN into an office network, and then RDP onto their office machine, but their home network and the office were both using the same subnet. Using the native Mac VPN client meant that the VPN connected fine, but no traffic was routed to the...
Connect to admin shares on non-domain joined system
Needing to add a non-domain joined Hyper-V host to a Veeam B&R server gave the usual issues with credentials, network discovery, and ports needing to be opened, but Veeam could still not connect to the host. An error regarding potentially invalid credentials,...
M365 – Adding new user error – “We’re sorry, it looks like that email address is already in use. Please use a different email address.”
Trying to add a new user to the 365 portal returned the error that the desired email address was already in use, but helpfully didn't tell you which account/mailbox it was in use with. To identify the existing mailbox that is using the address in question, launch...
Activate eval server install using OEM key
A Dell PowerEdge server was supplied with an OEM install of Server 2022 Std and no media. After installing the Hyper-V role on the new box you then need to install the guest OS but you have a bit of a problem: You need the software and a method of activating it....
365 Resource mailbox wrong timezone for working hours
A newly created room (resource) mailbox in M365 then appeared for a user with the working hours set to the wrong time zone, i.e. the user's regular calendars showed 8-5 as normal, but this new one showed working hours as 1600-0100. There isn't - currently - a method...
HP Failed to create Conexant Audio Factory, the SmartAudio will now exit
On many HP machines the user is plagued by an error dialogue that pops up repeatedly, and clicking OK simply delays its reappearance. The content of the dialogue is "Failed to create Conexant Audio Factory, The Smart Audio will now exit". HP suggest various things,...
A program is trying to access Outlook email address information
If you receive a slightly alarming, but somewhat random, error along the lines of "A program is trying to access Outlook email address information", this can be caused by the integration of your anti-virus client with Outlook. To check and resolve: To check current...
Open embedded Excel object error: The server application, source file, or item cannot be found
A user, recently upgraded from Office 2013 to 365, received an error dialogue when trying to edit an embedded Excel object in a Word document. This process worked flawlessly prior to the upgrade, the file had not been changed since and continued to work fine on other...