Outlook cannot copy folder because it may contain private items

A user was recently trying to copy a folder from a shared mailbox they had full access to but was prevented from doing so because Outlook stated that it ‘Cannot copy this folder because it may contain private items’.

There is a Microsoft KB article (3205975) that discusses this (by design) restriction, and offers various workarounds. Personally I found method 3 the simplest resolution (i.e. make the user a delegate of the shared mailbox and give them owner permissions – revoke after the copy is completed of course) – your mileage may vary!

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