Black screen with cursor when RDP to Windows 11

A few users have encountered an issue when they login – for the second time – to their Windows 11 PC remotely (using RDP) where the screen is black but the mouse is present. No matter how long you leave it, the screen never refreshes. You can usually login as a different user without issue, and then disconnect the other session, but this is not ideal nor very efficient. The issue appears to relate to the display driver in use for remote sessions.

Options that seems to work can be applied via group policy (either local or network):

On the host machine:
Open Local Group Policy Editor (gpedit.msc)
Browse to: Computer Configuration -> Administrator Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Session Host -> Remote Session Environment
Change the ‘Use the hardware default graphics adapter for all Remote Desktop Services sessions’ setting to disabled

OR for GPO
Group Policy
Computer Configuration > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment > Use WDDM graphics display driver for Remote Desktop Connections | set to “Disabled”.