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Teams add-in not showing buttons in classic Outlook toolbars
Using 'classic' Outlook with the 'new' Teams can sometimes cause an issue with the Teams add-in. The add-in appears to load correctly and be active (File | Options | Add-Ins), but the Teams related buttons are missing from one or more of the Outlook toolbars, e.g. in...
MS Teams – “We can’t set up the conversation because your organizations are not set up to talk to each other”
If you try and make contact with someone outside your organisation within Teams you may find that when you search for them you receive the message: "We can't set up the conversation because your organizations are not set up to talk to each other." The reason for this...
Find checked out files in SharePoint Online
As an admin you may be required to move/copy files in SharePoint Document libraries between libraries or sites (or even just folders within a library). However, you may find that certain items do not get moved as they have been 'checked out' - knowingly or otherwise -...
Cannot delete checkpoint through Hyper-V Manager GUI
A checkpoint was automatically created during a VM backup (using Veeam in this instance), but as the backup was interrupted the checkpoint was not merged, and the .AVHDX file began to grow (using disk space in addition to the static VHDX disk obviously). The normal...
ETL files in Outlook Logging folder consuming large amounts of disk space
A PC running the latest Microsoft 365 apps was repeatedly running low on free disk space despite the user's best efforts at housekeeping. A cursory look identified the disk was filling up due to 51,200KB Outlook ETL files (created every time Outlook is launched)...
Black screen with cursor when RDP to Windows 11
A few users have encountered an issue when they login - for the second time - to their Windows 11 PC remotely (using RDP) where the screen is black but the mouse is present. No matter how long you leave it, the screen never refreshes. You can usually login as a...
Clean Windows install – recover original product key
A clean re-installation of Windows 11 failed to detect the original (OEM) digital licence on the machine. The activation troubleshooter doesn't resolve the issue. You can activate your licence by identifying the product key via PowerShell and then manually enter it...
Add static route on Mac – VPN connection on same subnet as local network
A remote Mac user needed to VPN into an office network, and then RDP onto their office machine, but their home network and the office were both using the same subnet. Using the native Mac VPN client meant that the VPN connected fine, but no traffic was routed to the...
Connect to admin shares on non-domain joined system
Needing to add a non-domain joined Hyper-V host to a Veeam B&R server gave the usual issues with credentials, network discovery, and ports needing to be opened, but Veeam could still not connect to the host. An error regarding potentially invalid credentials,...